Refund policy
CARAT CLUB — Return & Refund Policy
At CARAT CLUB, we want you to be completely satisfied with your purchase. Please review our return and refund policy below before placing your order.
All Sales Are Final
Due to the nature of our jewelry products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, personal preference, or simply deciding that you no longer want the item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at caratclubinfo@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
- Photos of the packaging if it arrived damaged
After reviewing your request, CARAT CLUB may provide a replacement or refund when appropriate.
Items Damaged After Delivery
CARAT CLUB is not responsible for damage caused by improper use, accidents, normal wear and tear, exposure to chemicals, water, perfumes, lotions, or other substances after delivery.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, CARAT CLUB is not responsible for packages that are lost or stolen after delivery. Please contact the shipping carrier directly regarding delivery issues.
If your package appears to be lost before delivery, please contact us so we can assist with the shipping carrier.